Wednesday, October 15, 2008

IVR C&P Pilot Cancelled Due to Design, Integration Flaws

A pilot study using an Interactive Voice Recognition system to examine the effectiveness of automated reminder messages for improving compliance had to be canceled after just 2 months due to patient and physician complaints. The responses of 38.4% of participants who actually commenced the trial revealed that participants did not appreciate the automated voice, there were multiple technical issues, and most patients had already gotten their refills when the calls came.


Photo: Gwen, Flickr